Early Access Launch Day - Status update on server performance

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Responders -

We are incredibly thankful to everyone who has decided to join the CRC and be a part of our first wave of Early Access players. We’ve seen your feedback and are continuing to listen to our playerbase - and are actively working to address critical issues as soon as we can, in addition to looking towards the future of more content and features to come to No More Room in Hell 2.

The game remains a work-in-progress, and we see this week’s Early Access launch as just the beginning of its journey as a live game.

We’ll be communicating soon about other issues not related to server performance, but see this as the most important area to keep players informed about at this time.

Lag / server complaints

Under active optimization
We have been actively working on optimizing the matchmaking across our servers worldwide.

The first issue was server regions matchmaking together too quickly (instead of waiting for players in the same region), leading to bad ping. The second issue was players in Asia and US-West being placed on under-efficient cloud servers.

1. Early Reports of High Ping based on server regions - this has been improved:

• Early on, we noticed players being placed in matches with very high ping, particularly South American players being matched in NA East/West servers.
  
• We quickly adjusted the matchmaking queue parameters to prioritize matching users based on ping.
  
• This change had an immediate positive impact, with players being placed in more appropriate regions, though it still wasn’t perfect.
  
• Around 12 PM ET, we made another adjustment to further enhance the matchmaking queue.

NEXT STEPS: We are actively monitoring this situation. If you are still experiencing High Ping, please send a bug report to nmrih2.com/support.

2. Server Performance Issues - this is currently in progress:

• Players in Asia and US-West were being placed on cloud instances that are performing at about half the efficiency of our target.
  
• The reason for this is that our server provider did not currently have adequate cloud instances available in those regions.
  
• This mismatch in cloud instance performance has contributed to the widespread reports of poor ping, latency, and server performance.
  
• We're working on additional server optimizations that should help with gameplay lag - issues like slow hit reactions, zombies teleporting as well as some animation issues and rubber banding

NEXT STEPS: We will be testing new changes to our cloud server instances overnight tonight. If all goes well, we will roll out these changes to hopefully see improvements for Asia and US-West players.


Finally, we are preparing a hotfix to address a selection of gameplay and performance issues, and will share more once we have further details on what players can expect.

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